Shipping & Delivery

Effective Date: August 15, 2026

Thank you for shopping with Ceromata. We understand that receiving your product in a timely manner is important. This Shipping Policy explains our order processing procedures, estimated delivery periods, tracking arrangements, and other shipping-related terms.

1. Order Processing Time

After your payment has been successfully authorized, our fulfillment team begins preparing your order for shipment. This process generally includes product checking, sorting, and packaging and typically requires up to three (3) business days before the parcel is transferred to the shipping carrier.

Orders placed during weekends or applicable public holidays will normally begin processing on the next available business day.

2. Standard Shipping Terms

After an order has been dispatched, international deliveries generally require approximately 10 to 20 business days to reach the destination.

Ceromata applies a standard international flat-rate shipping fee of $5.99 USD for supported delivery destinations.

3. Possible Delivery Delays

Although we aim to keep shipments moving within the estimated delivery period, delays may occasionally occur because of circumstances outside our direct control. These may include customs inspections, border processing, severe weather, transportation disruptions, postal congestion, or unexpected carrier delays.

Such circumstances may extend the normal delivery timeframe.

4. Shipment Tracking

Orders shipped by Ceromata are generally provided with tracking information. Once your package has been dispatched, a shipping confirmation email containing the applicable tracking number will be sent to the email address provided with your order.

You may use the following tracking service to review available shipment updates:

  • Tracking Service: https://www.17track.net/en

Please note that carrier tracking systems may require several days after dispatch before new shipment information becomes visible or fully synchronized.

5. Separate Shipments

Orders containing multiple keychains, decorative charms, or other accessories may occasionally be shipped in separate parcels if products are stored at different fulfillment locations.

When an order is divided into multiple shipments, each package may receive its own tracking number and shipping confirmation.

6. Order Changes and Address Corrections

Requests to modify an order are time-sensitive. If you notice an error in your shipping address, telephone number, or product information, please contact our customer service team as soon as possible, preferably within 12 hours after placing your order.

Please email support@ceromata.com and provide:

  • Your Order Number and the email address used during checkout.
  • A clear explanation of the information or order details that need to be corrected.

Because orders may enter fulfillment quickly, Ceromata cannot guarantee that requested changes can be completed after processing or shipping preparation has begun.

7. Unclaimed or Undeliverable Packages

If a delivery attempt is unsuccessful because the recipient is unavailable, the local postal service or courier may leave a notice, attempt redelivery, or hold the parcel at a designated collection location.

Customers are responsible for following the applicable carrier's instructions and arranging collection when required. Ceromata may not be responsible for packages that are returned, abandoned, or otherwise undeliverable because of failure to collect the shipment or inaccurate delivery information supplied during checkout.

8. Delayed Tracking and Shipment Inquiries

Before contacting our support team regarding a delayed shipment, please review the latest available tracking information:

  • Recent Tracking Activity: If your package has received a tracking update within the previous seven (7) days, it may still be moving normally through the carrier network.
  • No Recent Updates: If the tracking information has not changed for more than seven (7) consecutive days, please contact our customer support team and provide your Order Number and relevant contact details so that the shipment can be reviewed.

9. Lost or Missing Shipments

If a shipment appears to be lost, our support team may review the available tracking information and, when appropriate, communicate with the applicable logistics provider.

  • Confirmed Lost in Transit: If a package is confirmed as permanently lost while in transit, Ceromata may arrange a replacement shipment at no additional cost.
  • Packages Marked as Delivered: Once carrier tracking confirms successful delivery to the shipping address provided with the order, the shipment will generally be considered delivered. If you cannot locate a parcel after a confirmed delivery, please check with household members, neighbors, property management, and the local carrier.

10. International Fulfillment

  • Shipping Destinations: Ceromata offers delivery to supported international destinations. If legal, regulatory, or logistical restrictions prevent us from delivering to your location, we may contact you and provide an appropriate resolution, including a refund when fulfillment is not possible.
  • Fulfillment Locations: Orders may be processed through different logistics facilities, warehouses, manufacturers, or supply partners depending on product availability, shipping destination, and inventory distribution.

11. Shipping Conditions

By placing an order with Ceromata , you acknowledge the following:

  • Delivery Estimates: Processing and delivery periods stated in this policy are estimates and do not constitute guaranteed delivery dates.
  • Customs Duties and Taxes: Customers may be responsible for customs duties, import charges, VAT, or other taxes imposed by authorities in the destination country or region when such charges have not already been collected at checkout.
  • Shipping Information: Customers are responsible for providing complete and accurate shipping information. Ceromata may not be responsible for delivery problems caused directly by incorrect or incomplete address information submitted during checkout.

Customer Support

For questions regarding shipping, tracking, or delivery, please contact us using the information below:

  • Brand Name: ceromata
  • Operating Company: Akraciet INC
  • Business Address: 1330 N Downing St 
    Denver CO 80218 
    US
  • Customer Support Email: support@ceromata.com
  • Customer Service Phone: +1 641-752-4241