Return & Refund Policy

Effective Date: August 15, 2026

Thank you for shopping with Ceromata. We are committed to offering cute decorative accessories, keychains, and hanging charms that meet our product standards. If you experience an issue with your order, please contact our customer support team at support@ceromata.com and include your Order Number together with the email address used during checkout. Please review the terms below regarding returns, replacements, and refunds.

1. Final Sale Policy

All purchases completed through the Ceromata online store are generally considered final sale. We do not accept standard returns or exchanges based on personal preference, change of mind, style selection, or similar reasons.

Exceptions may apply when an item arrives with a confirmed manufacturing defect, significant transit damage, or when Ceromata sends an incorrect product.

2. Damaged, Defective, or Incorrect Items

We aim to inspect and prepare our product carefully before shipment. If your item arrives damaged, defective, or different from the product shown on your order confirmation, please contact us promptly so that we can review the issue.

Claims must be submitted within seven (7) calendar days from the confirmed delivery date shown by the applicable shipping carrier.

Please email [Your Customer Support Email] and provide:

• Your Order Number and the email address associated with the purchase.
• A clear description of the damage, defect, or incorrect item received.
• Clear photographs or video showing the affected product and the relevant issue.

Our customer support team will review the information and supporting evidence submitted with your claim. Approved resolutions are determined based on the circumstances of each case and may include a replacement, partial refund, or full refund.

3. Refund Processing

When a partial or full refund is approved, the applicable amount will normally be returned to the original payment method used for the purchase.

Refund processing generally takes approximately 7 to 12 business days after approval. Actual posting times may vary depending on your payment provider, card issuer, or financial institution.

4. Replacement and Exchange Terms

Ceromata does not offer standard exchanges for different colors, styles, designs, sizes, or alternative products.

When an item is verified as damaged or defective through our claims process, we may approve a replacement of the same product or the same available variant, subject to stock availability.

5. Unauthorized Returns

Please do not send any products to Ceromata's business address, warehouse, fulfillment facility, or other location unless you have first received written authorization from our customer support team.

A claim must be submitted and approved before any physical return is made. Packages sent without prior authorization may be refused or may not be eligible for a refund, replacement, or other compensation.

Ceromata is not responsible for items returned without following the authorized return instructions provided by our support team.

Contact Our Support Team

If you need additional information regarding this Return Policy or would like to submit a product-related claim, please contact us using the information below:

• Brand Name: ceromata
• Operating Company: Akraciet INC
• Business Address: 1330 N Downing St 
  Denver CO 80218 
  US
• Customer Support Email: support@ceromata.com
• Customer Service Phone: +1 641-752-4241